Version: 1.0.0722
Counts Last Updated: 4/17/2026, 10:28:16
| Study ID | Total | Current Hour | Previous Hour | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | |
| hedis26 | 43 | 33 | 0 | 0 | 3 | 0 | 0 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| csmt | 9 | 5 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| brz17s | 4 | 4 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Agent ID | Total | Current Hour | Previous Hour | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | |
| 1020 | 7 | 6 | 0 | 0 | 1 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| 1022 | 5 | 4 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| 1026 | 6 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| 1067 | 15 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| 1171 | 6 | 5 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| 1225 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Agent ID | Total | Current Hour | Previous Hour | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | |
| 1020 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| 1046 | 8 | 5 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Agent ID | Total | Current Hour | Previous Hour | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | Dialed | Connected | Dropped/DNO1 | Refusals (RHU/SRF/HRF/DNC) | Resolved | Complete | Term | Over Quota | Incidence | |
| 1164 | 4 | 4 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||